Lead handling
Leads from your website, messengers and email land in your CRM (Bitrix24, amoCRM) on their own. The customer gets a reply within a minute, the manager gets a ready-made card.
Automation for small business
AI does the routine, people make the decisions
Mai Lab builds IT products and automates processes: leads, customer messages, documents, reports and content. Your team stops copying data between apps and spends the time on customers.
Services
What we automate
We take the one process that eats the most time and bring it to a working solution.
Customer assistant
Answers common questions on Telegram and your website from your knowledge base: prices, timelines, bookings. Anything complex or sensitive goes to a person.
Content pipeline
Post drafts in your brand voice. You approve with one tap, and they go out on Telegram and VK on schedule.
Documents and data
We recognize invoices, contracts and delivery notes and move the data into spreadsheets and 1C. No more manual typing and typos.
Reports and monitoring
A summary of sales, ads and tasks in Telegram every morning. A competitor radar: prices, promotions, new posts.
Bots and internal tools
Bookings, orders, tasks and approvals for your team, right where everyone already is.
Connecting your tools
1C, CRM, marketplaces, spreadsheets, telephony: data moves between systems by itself, with no copy-pasting.
Your team and AI
We teach your staff to work with AI assistants: how to set a task, check the answer, and what must never be uploaded to third-party services.
Approach
People lead, AI works
In our mark, the cyan AI core sits inside the violet ring of the human. That is how we build our solutions.
A person approves what matters
Posts, replies to customers, money: AI prepares, a person says “yes”. Only things where a mistake costs nothing run fully on autopilot.
Data stays protected
Customer personal data is processed in line with Russian data protection law (152-FZ). Where needed, we use Russian models and servers.
Results in numbers
Before we start, we agree on what to measure: hours, response time, errors. Then we check it on real data.
How we work
From the first call to a working system
Assessment
We look at your processes and find where most of the time goes.
Pilot
We automate one process and measure the result on your data.
Rollout
We connect it to your systems and show your team how to use it.
Support
We keep everything running and grow the solution with your business.
Contact
Tell us what takes up your time
Send us a couple of lines on Telegram about your business and the task. We will reply and suggest where to start.
Message us on Telegram